Can I Make a Lot to Answer Questions?
A chat bot is a software program used to perform an online chat conversation through either text or voice-to-voice, instead of giving direct contact with a real human operator. If you think chat bots are only useful for entertainment purposes, think again. Many companies use chat bots for customer support, sales, and general inquiries. In fact, chat bots are now being used for basic social networking on Facebook and Twitter. If you haven’t considered chat bot technology yet, there are many reasons to do so:
With chatbot technology, you can easily automate all the operations related to a company’s customer support, website management, e-mail management, and so much more. Say for example you have a question about a product and you don’t have enough time to browse the FAQ section on the product’s website or search for an actual answer by a live customer service agent. You can use a chatbot to handle all these queries and find an answer to your question within seconds. Since your bot is virtual and doesn’t actually speak (although it can), it’s much more accurate than typing in an endless string of keywords and hoping that you might get a useful response. But if you get a “help” message from your bot, then it means that your bot is talking only to itself.
But how can we make sure our chat bot isn’t only talking to itself? We need to make sure the chatbot has an artificial intelligence system programmed into it. A chatbot’s artificial intelligence system will enable it to discern whether a particular request made by a user is relevant and useful to the real needs of the user. The chat bot should be able to discern this automatically, and not just pass the request on to other agents.
Artificial intelligence is basically a field of computer science that aims to solve certain problems through an intricate mathematical algorithm. In the case of chat bots, it aims to ensure that the bot takes the best possible action in each chat session. An example of such an algorithm is the one used by Microsoft’s Tay: it sorts through chat messages and suggests appropriate replies based on previous conversations the bot had with a user. Humans can easily apply such algorithms to solve certain everyday problems, however it would be much harder for a bot to decipher a complicated artificial intelligence system like a Messenger Bot.
So how can we make a Messenger Bot with artificial intelligence? We can make it through Machine Learning. Machine Learning involves training a machine to recognize patterns in data, and then feeding it large sets of data and asking it to perform a certain task. We can also use a Messenger Bot with artificial intelligence to make it respond to various user inputs.
For instance, a nice contact called “Zooper” automatically contacts local businesses, offers them a discount on their products or services and asks them to sign up for a newsletter. The chatbot acts on these user requests by sending out promotional offers or just plain asking for information. The idea is that a nice chat bot like Zooper will be able to pre-populate a pre-written sign up sheet that could be sent out at random intervals. This way, a new contact center could pop up just when a user needs one. Likewise, in a real life store, a nice bot like “Wink” could browse through a list of products and match them with pre-programmed coupons. A store could make money by selling coupons to people who are looking for a good deal, rather than trying to sell them to someone who is not looking for one.
However, the problem is that all this pre-programmed automation doesn’t work very well. A chatbot can only follow pre-ordained instructions if it has the experience to execute them, which means a lot of hard-earned experience in chat window programming. If this is the case, it might be better to hand over the live chat agent job to a professional web developer. On the other hand, the developers have a lot of experience and they would know what kind of bot to make and how to make it perform at a high level.
Currently, there are two types of chat bots – one that can do a variety of things like accept voice messages and route them to various locations on the web, and one that is specifically designed to take on voice messages and answer questions. One thing that the latter does very well is answering questions. In fact, the biggest reason why chatbot developers are adding new features and integrations every so often is so that they can add more features that the community wants, such as the ability to type in a question and have the bot to answer it. In short, if you really want to get into the groove of having a chat bot that performs, then the best way is to simply give it a try.